General Terms and Conditions for Outpatient Dental Care and Dental Services
These General Terms and Conditions apply to outpatient dental care and dental services provided by Presidentist Fogászati Kft.
1 General Information and Contact Details
1.1 Service Provider
Company name: Presidentist Fogászati Kft. (the “Service Provider”) Registered office: 140 Fodor Street, 1124 Budapest, Hungary. Registered by: Company Registry Court of the Budapest-Capital Regional Court. Company registration number: 01-09-297834. Tax number: 25306451-1-43.
1.2 Patient Service Contacts
Postal address: 140 Fodor Street, 1124 Budapest, Hungary. Telephone: +36 30 821 7530. Email: info@presidentist.hu.
1.3 Website
The website at www.presidentist.hu provides detailed information on the Service Provider’s promotions, services and fees. These General Terms and Conditions can also be downloaded from the website.
1.4 Availability of the Terms
The full text of these General Terms and Conditions is available on the website and at the reception desk of the dental clinic.
1.5 Authorisations and Professional Conditions
The Service Provider declares that it and all persons acting within its organisation hold the professional qualifications, regulatory authorisations and operating permits required for the services, and that the necessary operating conditions are available.
1.6 Supervisory Bodies and Patient Rights Representative
Public health authority stated in the source document: ÁNTSZ Budapest XI. Kerületi Intézete, 59 Budafoki Road, 1111 Budapest, telephone +36 1 235 7050, email 11kerulet@kmr.antsz.hu.
Patient Rights Representative stated in the source document: Ivonyné Dr Munk Julianna, telephone +36 20 489 9520, email julianna.munk@ijb.emmi.gov.hu.
Editorial note: these authority and representative details should be checked before publication because the source PDF may contain outdated contact information.
1.7 Availability
The source document repeats the statement concerning the availability of these General Terms and Conditions.
2 The Treatment Plan as a Contract and Conditions for Its Conclusion
2.1 Conclusion of the Treatment Plan
The source document contains this heading but no separate substantive provision beneath it.
2.2 Limitations Relating to the Treatment Plan
The source document contains this heading but no separate substantive provision beneath it.
2.3 Method of Concluding the Treatment Plan
The Treatment Plan may be concluded in writing or by conduct clearly demonstrating the parties’ intention to enter into the agreement. Such conduct includes, in particular, the Patient’s use of a service provided by the Service Provider.
2.4 Conditions Applied by the Service Provider
The source document contains this heading but no separate substantive provision beneath it.
2.5 Content of the Treatment Plan
The source document contains this heading but no separate substantive provision beneath it.
2.6 Patient Data Required for the Treatment Plan
The source document contains this heading but no separate substantive provision beneath it.
3 Description of the Service
3.1 Paid Healthcare Service
The Service Provider provides the Service as a paid healthcare service in accordance with applicable legislation and these General Terms and Conditions.
3.2 Patient Obligations
The Patient undertakes to:
- cooperate with the Service Provider during the provision of the Service;
- provide all information requested by the Service Provider or otherwise necessary for treatment;
- accept the General Terms and Conditions in force, including any amendments, before using the Service;
- pay the applicable fees for the Service; and
- ensure that all data supplied are true and accurate and, where acting on behalf of a legal entity or another person, that the Patient has the necessary authority.
3.3 Rights and Obligations of the Service Provider
3.3.1 Rights of the Service Provider
The Service Provider is entitled to examine the data supplied by the Patient, restrict access to the Service where justified, claim compensation for damage and use another service provider in performing its obligations. The Service Provider may determine and enforce detailed rules relating to the use of its services.
3.3.2 Obligations of the Service Provider
The Service Provider shall ensure that the Service is available in accordance with the Treatment Plan, provide appropriate channels for feedback and error reporting, comply with applicable data-protection and confidentiality rules, and provide the cooperation and information reasonably required for treatment.
3.4 and 3.5
The source document contains headings for these clauses but no separate substantive provisions beneath them.
4 Fees
4.1 Price List
The fees for the Services are set out in the price list available on the Service Provider’s website and at the dental clinic.
4.2 Payment Terms
For dental laboratory work, the Patient shall pay 50 per cent of the fee in advance and the remaining balance when the restoration is fitted or delivered. The Service Provider may also request an advance payment in other cases.
By accepting the invoice, the Patient confirms that the invoiced service has been performed. The fee may include the cost of materials and services procured through third parties. The invoice specifies the payment method and due date.
In the event of late payment, the Patient shall pay default interest equal to twice the prevailing central bank base rate and shall bear all reasonable costs associated with collection of the debt.
Where a payment is partial or cannot be identified, the Service Provider may apply it first to claims not directly arising from the Service, including interest and collection costs, and then to the fee for the Service. If the relevant invoice cannot be identified, payment may be allocated to the oldest outstanding debt.
4.3 Missed Appointments and Materials Ordered
If the Patient fails to attend a booked appointment and has not cancelled it at least 24 hours in advance, the Service Provider may charge a fee corresponding to the treatment booked, but not less than the applicable consultation fee. This provision also applies where the appointment was booked for the Patient by a third party.
If materials have been purchased for the Patient and treatment does not take place within two weeks, the Service Provider may invoice the full cost of those materials.
4.4 Discounts
The Service Provider may grant a discount. The precise amount and conditions of any discount shall be recorded in the Treatment Plan.
5 Warranty and Compensation
5.1 Scope of Warranty
The Service Provider provides a warranty subject to the conditions and limitations set out below. The Patient acknowledges and accepts these limitations of liability.
The warranty covers damage to or destruction of dental work caused by defective materials and errors arising from a failure to exercise the professional care reasonably expected. It applies only to treatment and dental work performed by dentists working at the Service Provider’s clinic.
The warranty does not cover outcomes influenced by the Patient’s general health, oral hygiene or other circumstances outside the Service Provider’s control. The available remedy is repair or replacement of the dental work, as appropriate.
The Service Provider does not reimburse travel, accommodation, subsistence, loss of earnings or the cost of treatment obtained at another clinic.
No warranty is provided for the outcome of root-canal treatment or for an unexpected need for such treatment. The Service Provider is not liable for treatment carried out at the Patient’s express request contrary to the dentist’s professional recommendation, and no warranty applies in such cases.
5.2 Maximum Warranty Periods
- aesthetic filling: one year;
- inlay or onlay: two years;
- fixed dental prostheses, including crowns and bridges: three years;
- removable dental prostheses and dentures: one year; and
- porcelain veneers: three years.
5.3 Conditions and Exclusions
The warranty remains valid only if the Patient maintains appropriate oral hygiene, attends the free review appointments recommended every six or twelve months, completes any required maintenance within 30 days, including calculus removal or denture relining, keeps the restoration clean, uses it correctly and does not expose it to non-physiological forces or trauma, does not have a bone or gum condition that compromises the result, and pays all fees by their due dates.
The warranty becomes void if:
- the Patient fails to attend the required six-monthly review;
- the Patient is a heavy smoker;
- an inappropriate diet or harmful habit contributes to the problem;
- the Patient experiences a substantial change in body weight within a short period;
- a chronic condition affecting the teeth or restoration is present, including diabetes, epilepsy, osteoporosis or cancer, or the Patient has undergone radiotherapy or chemotherapy;
- previously unknown allergies, dental diseases or their consequences become apparent;
- excessive forces caused by tooth grinding or clenching damage the restoration;
- the restoration is used abnormally, dropped, damaged during sport or affected by an accident;
- the Patient does not obtain or wear a recommended night guard and porcelain consequently chips or fractures;
- treatment or dental laboratory work is performed elsewhere;
- another provider performs treatment in the treated area during or after the Service Provider’s treatment;
- a veneer is damaged by tension, misuse or an external force;
- implant treatment is not completed according to the agreed schedule or a provisional restoration is worn for an excessive period; or
- the Patient reports a problem but prevents the Service Provider from investigating or remedying it, or fails to make the dental work available for examination.
5.4 Patient Rights in the Event of Defective Performance
In the event of defective performance, the Patient may submit a complaint, claim compensation in accordance with applicable law and, where the legal conditions are met, terminate the Treatment Plan with immediate effect.
6 Duration Termination and Amendment of the Treatment Plan
6.1 Duration
The source document contains this heading but no separate substantive provision beneath it.
6.2 Termination by Mutual Agreement
The source document contains this heading but no separate substantive provision beneath it.
6.3 Ordinary Termination by the Patient
The source document contains this heading but no separate substantive provision beneath it.
6.4 Termination by the Patient with Immediate Effect
The source document contains this heading but no separate substantive provision beneath it.
6.5 Delivery of a Notice of Termination
The source document contains this heading but no separate substantive provision beneath it.
6.6 Termination by the Service Provider
Termination by the Service Provider takes effect on the day following the unsuccessful expiry of the deadline stated in the notice or, where applicable, on the final day specified in the notice.
The notice must state the reason for termination, the notice period and the termination date. If termination is based on a breach and the breach can be remedied, or the Patient has not previously been warned, the notice must also explain how the breach may be remedied and the consequences of failing to do so.
6.6.1 Ordinary Termination
The Service Provider may terminate the Treatment Plan by giving 15 days’ notice.
6.6.2 Termination with Immediate Effect
The Service Provider may terminate the Treatment Plan with immediate effect if the Patient:
- obstructs or endangers the proper provision of the Service and does not cease such conduct after being warned;
- does not permit examinations or treatment required to investigate or remedy an alleged defect after being warned;
- fails to pay a fee after receiving a demand for payment; or
- otherwise breaches the Treatment Plan or these General Terms and Conditions.
6.7 Other Cases of Termination
A fixed-term Treatment Plan terminates when its agreed term expires unless the parties agree otherwise. It also terminates upon the Patient’s death or, in the case of an organisation, dissolution without a legal successor; upon dissolution of the Service Provider; if the Service Provider loses the authorisation required to provide the Service; or if the Service Provider ceases the relevant activity.
6.8 Amendment by Agreement
The parties may amend the Treatment Plan at any time within the limits of these General Terms and Conditions and applicable law. The Service Provider may propose an amendment. If the Patient does not accept the proposal, the contract remains in force on its existing terms.
6.9 Unilateral Amendment by the Service Provider
The Service Provider may unilaterally amend or supplement the Treatment Plan and these General Terms and Conditions, particularly where a service is introduced or withdrawn; legislation, an authority decision or an unforeseeable material change makes an amendment necessary; the Service Provider’s business policy, risk assessment, professional or medical rules change; a technical change is required to meet patient needs; the purpose of a provision has ceased; quality is improved; a typographical error is corrected; wording is clarified without changing its substance; or another change connected with the Service Provider’s activity is required.
Fees may also be changed. For Patients with an ongoing Treatment Plan, the Service Provider should normally provide notice of an adverse amendment approximately 30 days before it takes effect, including by publishing it on the website or displaying the revised tariff at the clinic. Advance notice is not required if a new service has no effect on the Patient’s existing treatment or if a fee is reduced.
A Patient who does not accept an adverse amendment may terminate the Treatment Plan before the amendment takes effect. Continued use of the Service or failure to object may be treated as acceptance of the amendment.
7 Data Protection and Confidentiality
7.1 Processing of Patient Data
The Patient consents to the processing of health and identification data in accordance with applicable law. Other information obtained in connection with treatment shall be treated as a business secret or confidential information, as applicable.
The Patient shall complete the medical-history questionnaire accurately and in full and shall notify the Service Provider of any relevant changes.
The Patient acknowledges that security cameras may make audio and video recordings at the clinic. Such recordings may be disclosed to the police where necessary and permitted by law.
The Patient consents to the inclusion of contact details in the Service Provider’s database for communications including newsletters, appointment reminders, information on changes and news. The source document states that these details will not be disclosed to third parties for such purposes.
Information on data-subject rights is displayed at the clinic. The Patient consents to the use of lawfully stored data for customer evaluation and acknowledges that debt collection may be carried out by a third party bound by confidentiality.
The Patient warrants that they are authorised to provide any personal data supplied and to give the necessary consents. The Service Provider may use the data to provide the Service and may retain them for six years, subject to any longer statutory retention period.
The Service Provider provides information on data security and the Patient’s rights, including the procedure for requesting changes free of charge. To the extent permitted by law, the Patient authorises the use of contact details for marketing purposes and accepts the Service Provider’s Privacy Notice.
7.2 Availability of the Privacy Notice
The Privacy Notice is available on the Service Provider’s website and at the dental clinic.
8 Other Provisions
By using the Service, acting in a manner demonstrating acceptance or signing the relevant information sheet, the Patient acknowledges that they have read and understood these General Terms and Conditions.